1. Scope
This policy applies to general browsing, contact forms, business inquiries, appointment communications, and SMS communications on www.westoeast.com and its English pages. The GEO Audit / AI Visibility Audit pages may collect more specific business diagnostic information and use a separate cookie consent component; please also read the AI Visibility Audit Privacy Notice.
This policy does not govern external websites, social media platforms, or services that westOeast does not control.
2. Who handles your information
The website and SMS program are operated by WESTOEAST CO., INC. and the westOeast team. For privacy questions or data rights requests, contact us at info@westoeast.com.
3. Information we collect
When you contact us through a form, email, phone call, or SMS opt-in, we may collect your name, email address, phone number or mobile number, company, job title, message, communication preferences, appointment details, and other business information you choose to provide.
When you browse the website, we may collect limited technical information through server logs, Google Analytics, or similar technologies, such as IP address, device and browser type, pages viewed, referring page, visit time, approximate location, and site usage information.
4. How we use information
- Respond to inquiries, arrange conversations, confirm appointments, and provide service information or proposals.
- Send appointment confirmations, reminders, and follow-up messages when you have opted in to receive SMS communications.
- Manage leads, project communication, and customer relationships.
- Improve website content, performance, user experience, and marketing measurement.
- Maintain website security, prevent abuse, troubleshoot technical issues, and comply with legal requirements.
5. SMS and text messages
If you provide your mobile number and opt in to receive text messages from WESTOEAST CO., INC., we may send non-marketing SMS messages for appointment confirmations, appointment reminders, and follow-up related to your inquiry or service request.
Message frequency may vary depending on your appointment or inquiry activity. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or contact us at info@westoeast.com.
SMS consent is not a condition of purchase or service engagement.
6. Mobile information protection
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent records will not be shared with any third parties except SMS service providers and technology vendors that help us deliver and manage text messages.
All categories in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except for SMS service providers and technology vendors that are necessary to provide the messaging service.
7. Service providers
To operate the website, process inquiries, send requested communications, deliver SMS messages, and maintain security, we may use trusted service providers such as website hosting, form processing, CRM, email, analytics, IT, security, and SMS delivery vendors. These providers may process information only as needed to provide services to us.
We do not sell personal information, and we do not provide personal information to outside parties for their independent marketing. The SMS opt-in and mobile information restrictions in Section 6 always apply.
9. Retention
General contact, business inquiry, appointment, and SMS consent records are normally retained for no longer than 24 months after the last interaction, unless a longer period is needed for an active customer relationship, legal obligations, security, dispute resolution, or your deletion request. Cookie consent records are normally stored for 180 days.
10. Your rights
Depending on the laws that apply to you, you may request access, a copy, correction, deletion, withdrawal of consent, restriction or objection to certain processing, or an explanation of how we process your information. You may also ask us to stop sending marketing communications.
To exercise these rights, contact info@westoeast.com. To protect your information, we may need to verify your identity before responding.
11. Security and children
We use reasonable administrative, technical, and access-control measures to protect personal information against unauthorized access, loss, misuse, or unauthorized disclosure. However, internet transmission and storage cannot be guaranteed to be completely secure.
Our website and services are not directed to individuals under 18, and we do not knowingly collect personal information from children. If you believe we have collected such information by mistake, contact us and we will delete it.
12. Contact and updates
If you have questions about this policy, SMS communications, or our handling of personal information, contact WESTOEAST CO., INC. at info@westoeast.com.
We may update this policy as our website, services, SMS program, or legal requirements change. The latest version will be posted on this page, with the effective date shown above.